# Facebook Reviews

> Scrape reviews from Facebook business pages. Extract review text, recommendations, dates, and engagement metrics.

Source: https://cotera.co/docs/reference/tools/individual-tools/facebook-reviews

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**Authentication Type:** API Key

**Description:** Scrape reviews from Facebook business pages. Extract review text, recommendations, dates, and engagement metrics.

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## Authentication

To authenticate, you'll need an [Apify API key](https://apify.com/). This tool uses the [Facebook Reviews Scraper](https://apify.com/apify/facebook-reviews-scraper) actor.

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## Reviews

Scrape reviews from Facebook business pages.

### Scrape Reviews

Scrape reviews from one or more Facebook business pages. Returns review content, recommendation status, engagement metrics, and dates.

**Operation Type:** Query (Read)

**Parameters:**

* **startUrls** `array of objects` (required): List of Facebook page review URLs to scrape
  * **url** `string`: Facebook page reviews URL (e.g., "<https://www.facebook.com/pagename/reviews>")
* **resultsLimit** `number` (nullable): Maximum number of reviews to fetch per page (default: 10)

**Returns:**

* **reviews** `array of objects`: Array of scraped reviews
  * **facebookUrl** `string`: Facebook page URL
  * **text** `string` (nullable): Review text content
  * **date** `string` (nullable): Review date in ISO format
  * **likesCount** `number`: Number of likes on the review
  * **commentsCount** `number`: Number of comments on the review
  * **isRecommended** `boolean`: Whether the reviewer recommends the business

**Example Usage:**

```json
{
  "startUrls": [{ "url": "https://www.facebook.com/examplebusiness/reviews" }],
  "resultsLimit": 20
}
```

***

## Common Use Cases

**Brand Reputation Monitoring:**

* Monitor customer sentiment and recommendations for your Facebook business page
* Track review trends over time to identify changes in customer satisfaction
* Identify common themes in customer feedback for product or service improvement

**Competitive Analysis:**

* Compare customer feedback across competitor Facebook pages
* Analyze engagement metrics (likes, comments) to understand which reviews resonate with audiences
* Benchmark your recommendation rate against industry competitors

**Customer Insights:**

* Gather authentic customer feedback for market research and product development
* Analyze review content to understand what customers value most about your business
* Track customer concerns and complaints to prioritize improvements

**Social Proof Collection:**

* Collect positive customer reviews for use in marketing materials
* Identify highly-engaged reviews (high likes/comments) that demonstrate social proof
* Monitor customer testimonials and success stories from your Facebook community