# Gong

> Access conversation intelligence data including call transcripts from Gong.

Source: https://cotera.co/docs/reference/tools/individual-tools/gong

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**Authentication Type:** API Key
**Description:** Access conversation intelligence data including call transcripts from Gong.

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## Authentication

To authenticate, you'll need Gong API credentials (Access Key and Secret Key). You can create API credentials in your [Gong API Settings](https://app.gong.io/settings/api).

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## Calls

Retrieve call transcripts and conversation data.

### Get Transcripts

Retrieve call transcripts from Gong for the specified call IDs. Returns the full transcript including speaker identification, topics, and timestamped sentences.

**Operation Type:** Query (Read)

**Parameters:**

* **callIds** `array of strings` (required): List of Gong call IDs to retrieve transcripts for

**Returns:**

* **requestId** `string`: Gong request ID for troubleshooting
* **callTranscripts** `array of objects`: List of call transcripts
  * **callId** `string`: The call ID
  * **transcript** `array of objects`: The transcript entries
    * **speakerId** `string`: The speaker ID
    * **topic** `string` (nullable): The topic of the segment
    * **sentences** `array of objects`: List of sentences in this segment
      * **start** `number`: Start time in milliseconds
      * **end** `number`: End time in milliseconds
      * **text** `string`: The transcribed text

**Example Usage:**

```json
{
  "callIds": ["1234567890", "0987654321"]
}
```

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## Common Use Cases

**Sales Coaching:**

* Analyze call transcripts to identify coaching opportunities
* Review conversation patterns and talk-to-listen ratios
* Extract key moments and discussion topics from calls
* Track how sales reps handle objections and questions

**Deal Intelligence:**

* Search transcripts for mentions of competitors or pricing discussions
* Identify customer pain points and requirements from conversations
* Track commitment and next steps discussed in calls
* Aggregate insights across multiple customer touchpoints

**Revenue Operations:**

* Build automated workflows triggered by transcript content
* Enrich CRM records with conversation insights
* Create alerts for risk indicators in customer conversations
* Generate call summaries and action items automatically

**Customer Success:**

* Monitor customer sentiment across support and success calls
* Track feature requests and product feedback from conversations
* Identify expansion opportunities from customer discussions
* Analyze onboarding call effectiveness