# ServiceNow

> Manage IT service management operations including incidents, configuration items, and custom table records in ServiceNow.

Source: https://cotera.co/docs/reference/tools/individual-tools/servicenow

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**Authentication Type:** OAuth\
**Description:** Manage IT service management operations including incidents, configuration items, and custom table records in ServiceNow.

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## Beta Notice

**This tool is currently in beta testing and not yet available for general use.**

To get the ServiceNow tool added to your Cotera workspace, please contact our support team at [support.cotera.co](https://support.cotera.co).

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## Business Service

Retrieve business service information from your ServiceNow instance.

### Get All Business Services

Get all business services to retrieve a complete list of IT services that support your business operations.

**Operation Type:** Query (Read)

## Configuration Items

Manage configuration items (CIs) in your CMDB.

### Get All Configuration Items

Get all configuration items to retrieve hardware, software, and other IT assets tracked in your Configuration Management Database.

**Operation Type:** Query (Read)

## Department

Retrieve department information from your ServiceNow instance.

### Get All Departments

Get all departments to retrieve organizational units and their hierarchical structure within your company.

**Operation Type:** Query (Read)

## Dictionary

Access ServiceNow dictionary metadata and field definitions.

### Get All Dictionary Entries

Get all dictionary entries to retrieve metadata about table fields, data types, and field configurations in your ServiceNow instance.

**Operation Type:** Query (Read)

## Incident

Manage IT incidents with full create, read, update, and delete operations.

### Create Incident

Create a new incident to report and track IT service disruptions, problems, or requests.

**Operation Type:** Mutation (Write)

### Get Incident

Get a specific incident by ID to retrieve detailed information about a reported issue including its status, priority, and resolution.

**Operation Type:** Query (Read)

### Get All Incidents

Get all incidents to retrieve a list of all IT incidents with filtering and search capabilities.

**Operation Type:** Query (Read)

### Update Incident

Update an existing incident to modify its status, assignment, priority, or add resolution notes.

**Operation Type:** Mutation (Write)

### Delete Incident

Delete an incident from the system to remove outdated or duplicate incident records.

**Operation Type:** Mutation (Write)

## Table Record

Perform CRUD operations on custom ServiceNow table records.

### Create Table Record

Create a new record in any ServiceNow table to add custom data to your instance.

**Operation Type:** Mutation (Write)

### Get Table Record

Get a specific record from a ServiceNow table by ID to retrieve custom data and field values.

**Operation Type:** Query (Read)

### Get All Table Records

Get all records from a ServiceNow table with filtering and query options for custom tables.

**Operation Type:** Query (Read)

### Update Table Record

Update an existing record in a ServiceNow table to modify custom data and field values.

**Operation Type:** Mutation (Write)

### Delete Table Record

Delete a record from a ServiceNow table to remove custom data from your instance.

**Operation Type:** Mutation (Write)