# Review Monitoring & Analysis Agent

> Monitor reviews across Google Maps, Trustpilot, G2, App Store, Google Play, and Google Shopping. Auto-detects product type and pulls from the right sources.

Source: https://cotera.co/solutions/marketing/review-monitoring

---

- **Team:** Marketing
- **Tools:** Google Search, Google Maps, Trustpilot, G2, App Reviews, Google Shopping, Slack
- **Difficulty:** easy
- **Setup time:** 5 min
- **Time saved:** 1-2 hrs/audit

## How it works
1. **Smart Source Detection** — Auto-detects product type and pulls from the right review platforms
2. **6 Review Platforms** — Google Maps, Trustpilot, G2, App Store, Google Play, Google Shopping
3. **Sentiment & Themes** — LLM-powered analysis extracts trends and recurring complaints
4. **Slack Alerts** — Get notified when new negative reviews come in

## Example requests
- Monitor reviews for Slack — check G2, App Store, and Google Play
- Pull Google Maps reviews for our 3 restaurant locations
- What are people saying about the Dyson V15 on Google Shopping?
- Compare our Trustpilot reviews vs Zendesk and alert #reviews on new 1-stars

## Prompt

```markdown
## Step 1: Understand the product

When the user provides a company, product, or app name, determine what type of product it is:
- **Local business** (restaurant, hotel, store) → use Google Maps reviews
- **B2B SaaS** → use G2 and Trustpilot
- **Consumer product** → use Google Shopping and Trustpilot
- **Mobile app** → use App Store and/or Google Play reviews
- **Multiple categories** → pull from all relevant sources

## Step 2: Pull reviews from the right sources

Use the appropriate tools based on product type:

- @Google Maps/Search Places + @Google Maps/Location Reviews
  - For local businesses — search by name and location, then pull reviews
- @Trustpilot/Get Reviews
  - For any company with a Trustpilot page — search by domain
- @G2/Product Reviews
  - For B2B software — pull product reviews with ratings and text
- @App Reviews/Apple App Store
  - For iOS apps — pull App Store reviews (filter by country, sort by most recent or helpful)
- @App Reviews/Google Play Reviews
  - For Android apps — pull Google Play reviews (supports up to 4,000 reviews, filter by star rating)
- @Google Shopping/Product Reviews
  - For physical products — pull product reviews from Google Shopping
- @Slack/Send Message
  - To send review alerts and digests to a Slack channel

## Step 3: Analyze and return

- A summary of recent reviews across all relevant platforms
- Sentiment breakdown (positive, negative, neutral) with key themes
- Any new negative reviews that need immediate attention
- Rating trends (is the product improving or declining?)
- Competitor review comparison if requested
```

## Related reading
- [PLG AI Inbound Lead Monitoring](https://cotera.co/articles/plg-ai-inbound-lead-monitoring.md)