# AI Agents for Support Teams

> Resolve tickets faster with AI agents that triage issues, look up customer data, and handle order management. Built for support teams.

Source: https://cotera.co/solutions/support

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## Use cases
- [Ticket intelligence](https://cotera.co/solutions/support/ticket-intelligence.md): Triage tickets, find patterns, and escalate issues to the right team automatically.
- [Customer lookup](https://cotera.co/solutions/support/customer-lookup.md): Get a full picture of any customer — orders, subscriptions, and account history — in seconds.
- [Order management](https://cotera.co/solutions/support/order-management.md): Process refunds, handle returns, and look up order status without switching tools.

## All Support agents (14)
- [Shopify Order Lookup & Refund](https://cotera.co/solutions/support/shopify-order-lookup-refund.md): Look up Shopify orders, check fulfillment status, and process refunds without switching between tabs or copy-pasting order IDs.
- [Shopify Customer 360 View](https://cotera.co/solutions/support/shopify-customer-360.md): Get a complete customer profile from Shopify in seconds. See order history, total spend, addresses, and recent activity all in one place.
- [Shopify Product Catalog Lookup](https://cotera.co/solutions/support/shopify-product-catalog-lookup.md): Answer customer product questions instantly. Search the catalog, pull pricing and availability, and respond without opening Shopify admin.
- [Shopify Return & Refund Processor](https://cotera.co/solutions/support/shopify-return-refund-processor.md): Handle return requests end-to-end. Find the customer, pull the order, check the return window, calculate the refund, and process it with safety rails.
- [Support Ticket → Linear Bug](https://cotera.co/solutions/support/support-ticket-aggregator.md): Find patterns in Zendesk tickets and automatically create Linear issues for recurring bugs.
- [Zendesk Ticket Escalation to Slack](https://cotera.co/solutions/support/zendesk-ticket-escalation-slack.md): Watch incoming Zendesk tickets for escalation triggers like severity, customer tier, or keywords, then route to the right Slack channel with full context.
- [Zendesk Ticket to Salesforce Sync](https://cotera.co/solutions/support/zendesk-ticket-to-salesforce.md): Sync Zendesk ticket data to Salesforce so sales and success teams see open issues on every account. Attach ticket summaries to the right opportunity or contact.
- [Zendesk Support Trends to Google Sheets](https://cotera.co/solutions/support/zendesk-support-trends-google-sheets.md): Pull Zendesk ticket data into Google Sheets to track volume trends, resolution times, and category breakdowns. Auto-updates so your reporting is always current.
- [Intercom Slack Escalation Router](https://cotera.co/solutions/support/intercom-slack-escalation-router.md): Route high-priority Intercom conversations to the right Slack channel based on topic, sentiment, or customer plan. Include conversation summary and direct link.
- [Intercom Salesforce Conversation Sync](https://cotera.co/solutions/support/intercom-salesforce-conversation-sync.md): Sync Intercom conversations to Salesforce contacts and accounts. Give your sales team visibility into support interactions without switching tools.
- [Intercom Google Sheets Support Tracker](https://cotera.co/solutions/support/intercom-google-sheets-support-tracker.md): Export Intercom conversation data to Google Sheets for custom reporting. Track response times, resolution rates, and team performance in a format you control.
- [Vitally Customer 360 View](https://cotera.co/solutions/support/vitally-customer-360-view.md): Pull a complete customer profile from Vitally including account details, users, notes, conversations, tasks, and projects.
- [Ticket QA Grader](https://cotera.co/solutions/support/ticket-qa-grader.md): Grade support agent responses against your quality rubric. Score tickets on tone, accuracy, resolution speed, and policy compliance — then surface coaching opportunities.
- [Ticket Taxonomy Classifier](https://cotera.co/solutions/support/ticket-taxonomy-classifier.md): Automatically categorize and tag incoming support tickets by topic, product area, urgency, and sentiment. Build a taxonomy that surfaces trends and informs product decisions.