# AI Order Management for Support Teams

> Handle order lookups, refunds, and returns without switching tabs. AI agents find orders, check return eligibility, calculate refund amounts.

Source: https://cotera.co/solutions/support/order-management

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## Agents
- [Shopify Order Lookup & Refund](https://cotera.co/solutions/support/shopify-order-lookup-refund.md): Look up Shopify orders, check fulfillment status, and process refunds without switching between tabs or copy-pasting order IDs.
- [Shopify Return & Refund Processor](https://cotera.co/solutions/support/shopify-return-refund-processor.md): Handle return requests end-to-end. Find the customer, pull the order, check the return window, calculate the refund, and process it with safety rails.

Part of https://cotera.co/solutions/support.md