Auto QA for Support Tickets
Stop manually spot-checking support replies and missing coaching opportunities. Automatically evaluate every ticket with configurable rubrics, predict CSAT, and generate actionable feedback to accelerate agent development.
Analyze tickets from report insights to and track progress in
Automated Quality Scoring
Evaluates support replies with configurable rubrics for accuracy, tone, and policy compliance
Actionable Coaching Insights
Provides specific, coachable feedback with example rewrites and improvement suggestions
Standardized QA Process
Eliminates inconsistency in quality reviews while accelerating agent development
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VP, Client Solutions, Bilt
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