Fast

Customer Analytics for CX Teams

Find

your best customers.

Nurture

Retain

Engage

Find

Tired of juggling data from different platforms?

Leading CX teams trust Cotera to:

- get the full picture
- make smart decisions, and
- watch their retention and revenue skyrocket.

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How do we do it?

Joe Bloggs

Director, Bloggs.com

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Jeff Smith

Jeff Smith

Owner, Smithtech

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam. Pellentesque ante diam, dignissim ut pulvinar tincidunt.
Joe Bloggs

Joe Bloggs

Director, Bloggs.com

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam.

We do 3 things for your customer success team

Instantly Free Up Team Time

Spend less time reconciling customer data stuck in different places, and more time collaborating on work that matters.

Cotera's platform provides a single, clear view of your customer insights – across all your tooling and warehouses – so you can work effectively as a team.

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Understand Customer Voice at Scale



Gain valuable insights into what really matters to your customers. Cotera helps you uncover pain points that could be throttling revenue by analyzing customer comments across channels.

Search through comments, find common topics, and keep an eye on specific issues to give your customers the best experience.

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Avoid Surprises with Proactive Alerts

Rest assured knowing our smart monitoring continuously listens to the customer voice. Quickly identify and resolve emerging issues before they escalate into bigger problems.

Delighting customers and protecting your reputation is easier with Cotera's real-time analytics.

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Integrate

With our one click integrations, connect to anywhere your customers live - your support platform, surveys, or even social media.

We'll put it all in one place so you can easily get a birds eye view of what your customers are saying.

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Understand

It’s a start to know that your customers are upset and unhappy, but it's more important to know why.

Use our AI to identify common issues, auto tag what your customers say with relevant categories, and even ask survey questions of your data - anything you can think of.

You can even use it to predict which customers are going to churn and track where a customer is in their lifecycle.

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Spot Trends

Use Cotera to connect the insights to the rest of your business. We can connect an individual customer’s sentiment to data about how you got them, what features they use or products they buy, and more.

Match issues to how much revenue you’re losing, what’s most likely to get a customer to leave you, and identify why your die hard customers love you.

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Take Action

Insights are great, but action is vital. Get alerts about trends or spikes in customer complaints and issues, when a high value customer has a bad experience, and sync to marketing tools to automate surprise and delight.

You set what you want to know, and we’ll tap you on the shoulder when we see something that needs your attention.

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Latest posts

Stay up to date with our latest posts.

CX
data

Driving CX Excellence Through Cross-Functional Collaboration: An Interview with Erica Simmons

This week, we had the pleasure of speaking with Erica Simmons, a seasoned customer experience leader currently heading up CX efforts at a rapidly growing tech startup. Our conversation delved into Erica's unique background straddling both technical support and customer-facing roles, the importance of cross-functional partnerships in driving CX improvements, and the evolving role of data in prioritizing and tackling customer pain points. Here are the key takeaways from our discussion:

CX
data

Leveraging Data for Exceptional Customer Experiences: An Interview with Candace Wallace from Relias

In today's data-driven business landscape, understanding how to harness the power of information is crucial for driving growth and delivering outstanding customer experiences. We had the pleasure of speaking with Candace Wallace, the Chief Customer Officer at Relias, a workforce education company focused on the healthcare space. Our conversation delved into Candace's career journey, the key data Relias tracks to gain customer insights, and how they leverage that information to drive real business outcomes. Here are the highlights from our discussion:

CX
data

Driving Better Outcomes Faster: An Interview with Michael Heffelfinger from DryvIQ

This week, we had the pleasure of speaking with Michael Heffelfinger, the Chief Customer Officer at DryvIQ, an unstructured data management company. Our conversation delved into Michael's extensive background in leading customer experience organizations, the evolving data challenges facing enterprises today, and the key metrics and strategies he employs to deliver exceptional outcomes for DryvIQ's customers. Here are the key takeaways from our discussion:

CX
data

Leveraging Customer Insights to Elevate the B2B Experience: An Interview with Hannah Hoyle from Funnel.io

This week, we had the pleasure of speaking with Hannah Hoyle, a Scaled Account Manager at Funnel.io, a leading marketing analytics platform. Our conversation delved into Hannah's unique career journey, the challenges of managing a large book of customers, and the critical role that customer data plays in delivering personalized, high-touch experiences at scale. Here are the key takeaways from our discussion:

data
marketing

The Power of Positive Sentiment: Tatcha's Social Media Strategy for Successful Product Launches

Does the sentiment toward a new product launch (which could be observed through Instagram likes) foreshadow the future sales of that product? If we find evidence that the positive sentiment toward a new product's content (from its launch until the present) correlates with the product's current total sales quantity, it suggests that the amount of positive sentiment toward a product over time can drive sales. Or, if we find evidence that the first few weeks of positive sentiment toward a new product's content correlates with the product's current total sales quantity, it suggests that social media can predict whether a new product will be successful.

CX
marketing
data

Connecting the Dots: How Social Media Sentiment Mirrors Growth at Shake Shack

While eateries like Red Lobster and Rubio’s are going bankrupt, a fast food chain with New York origins has sat in a relatively stable position for a couple of years now: Shake Shack. Last week, I analyzed how a brand’s Instagram engagement could potentially correlate with their stock price. This time around, I decided to look at how sentiment observed on social media could influence the growth of sales on a quarterly basis by doing a quick experiment on Shake Shack.

Only read this if you're looking to be the best in CX...

Remember all the times your customers have churned? We think most of those were avoidable. 

A technical issue that went unseen. A change in internal supplier leading to bad reviews. Too many support tickets that went unanswered.

We've all been there.

You're leading an organisation or CX team, and you want to build something that matters. Let us help you with that.

Cotera integrates into your existing business. It doesn't matter what 'stack' you use. Our magic alerts you proactively when something doesn't look right, before your team have woken up in the morning. And it can tell you trends about your competitors that they don't even know yet.

We do that, and a bunch more. Try us out today.