Find

your best customers.

Find

your best customers.

Nurture

Retain

Engage

Find

Cotera listens to and centralizes what your customers are saying about you. Search through comments, find common topics, and keep an eye on specific issues to give your customers the best experience.

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Joe Bloggs

Director, Bloggs.com

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Jeff Smith

Jeff Smith

Owner, Smithtech

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Joe Bloggs

Joe Bloggs

Director, Bloggs.com

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam.

How it works

Integrate All of Your Data

Connect to any data source with customer data, and put them into one place.

Understand Their Pain Points

Use our AI to easily categorize all of your customer comments into different categories to see what's top of mind.

Spot Trends Across Your Business

Connect your business data to see what pain points are actually losing you money.

Make Your Customers Happier

Get alerts about spiking trends and automate responses to increase customer satisfaction.

Integrate

With our one click integrations, connect to anywhere your customers live - your support platform, surveys, or even social media.

We'll put it all in one place so you can easily get a birds eye view of what your customers are saying.

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Understand

It’s a start to know that your customers are upset and unhappy, but it's more important to know why.

Use our AI to identify common issues, auto tag what your customers say with relevant categories, and even ask survey questions of your data - anything you can think of.

You can even use it to predict which customers are going to churn and track where a customer is in their lifecycle.

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Spot Trends

Use Cotera to connect the insights to the rest of your business. We can connect an individual customer’s sentiment to data about how you got them, what features they use or products they buy, and more.

Match issues to how much revenue you’re losing, what’s most likely to get a customer to leave you, and identify why your die hard customers love you.

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Take Action

Insights are great, but action is vital. Get alerts about trends or spikes in customer complaints and issues, when a high value customer has a bad experience, and sync to marketing tools to automate surprise and delight.

You set what you want to know, and we’ll tap you on the shoulder when we see something that needs your attention.

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Latest posts

Stay up to date with our latest posts.

CX
data

Leveraging Data to Drive CX Transformation in Government: An Interview with Dan Barrett from Guidehouse

This week, we had the pleasure of speaking with Dan Barrett, a seasoned customer experience leader currently serving as the Director and CCXP at Guidehouse, a global consulting firm. Our conversation delved into Dan's extensive background leading CX initiatives in both the public and private sectors, the unique challenges and opportunities of driving customer-centricity in government, and the critical role data plays in making the case for CX investments. Here are the key takeaways from our discussion:

CX
data

Unpacking Personalized Customer Experience with Todd Unger, American Medical Association

Last week I had the pleasure of speaking with Todd Unger, Chief Experience Officer at the American Medical Association (AMA). The AMA is the largest association of physicians and medical students in the United States, with around 280,000 members. In his role, Todd oversees membership marketing, digital publishing, and customer service - the core pillars of customer experience at the AMA. He shared fascinating insights into how the AMA is taking a proactive, data-driven approach to customer experience. Here are some of the key takeaways from our conversation:‍

CX
personalization

Unpacking Customer Experience at Meta's Reality Labs with Pegah Valeh

Recently we had a conversation with Pegah Valeh, who leads the customer experience and analytics program at Meta's Reality Labs division. Reality Labs is on the cutting edge, covering virtual reality, augmented reality, mixed reality and Meta's vision for the metaverse, including Horizon World. It was fascinating to learn about her team's data-driven approach to understanding the customer experience. Here's what we discussed:

data
CX

A Case Study on Under Armour: Identifying Brand Weaknesses Using Sentiment Analysis

You may remember that just a few years ago, Under Armour was considered one of the biggest sportswear brands in the world, valued at over $5 billion and equivalent to frontrunners like Nike and Adidas. Now, the company is facing exceptionally weak sales, a valuation sliced in half since its peak, paired with a single-digit stock price that’s been on the decline for the past decade. But why?

CX
data

Building a Scalable Customer Support Program: An Interview with Jordan Hooker from Tavolo Consulting

This week, we sat down with Jordan Hooker, the founder of Tavolo Consulting, a firm specializing in helping early to mid-stage startups build world-class customer support programs. Our conversation delved into the key pillars of an effective support operation, the importance of data-driven decision making, and how to future-proof your customer experience as you scale. Here are the key takeaways from our discussion:

CX
personalization

The Key to Sephora’s Omnichannel Success: Making Every Touchpoint Personable

Sephora shattered glass ceilings by surpassing a record of $10 billion in sales in 2023. And it’s no surprise when we think about just how well Sephora has been building out their omnichannel experience over the years. When it comes to customer experience, there’s no doubt that Sephora is a clear leader in the industry. Sephora doesn’t just meet customer expectations — they go above and beyond to connect with their customers and make every touchpoint personable in a unique, exciting way.

Only read this if you're looking to be the best in CX...

Remember all the times your customers have churned? We think most of those were avoidable. 

A technical issue that went unseen. A change in internal supplier leading to bad reviews. Too many support tickets that went unanswered.

We've all been there.

You're leading an organisation or CX team, and you want to build something that matters. Let us help you with that.

Cotera integrates into your existing business. It doesn't matter what 'stack' you use. Our magic alerts you proactively when something doesn't look right, before your team have woken up in the morning. And it can tell you trends about your competitors that they don't even know yet.

We do that, and a bunch more. Try us out today.

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