How they master digital-physical integration
UnderstandEveryCustomerConversation—AndActOnItInstantly
Cotera automates quality reviews and VoC analysis across chat, tickets, reviews, and calls—so your team can fix what’s broken and scale what works.
Trusted by CX leaders at Peloton, Coterie, Bilt & more
TRUSTED BY HIGH-GROWTH TEAMS
The Problem
AI Promised Better CX. Cotera Actually Delivers It.
Insufficient QA
Only getting 2-5% of your customer interactions through a QA doesn't cut it. How do you know if your AI chatbot is hallucinating?
No insights
CX teams are drowning in data from support tickets, feedback, and product data...but where are the insights that come from all that data?
Outdated tools
Are you tired of jumping between a bunch of tools all day? What about manually doing the same processes over and over?
The Solution: AI Built For CX
Stop Guessing. Start Scaling.
AI tailored for CX teams—not just another automation tool. Understand customers in real time, predict their needs, and automate workflows effortlessly.
Automated Workflows
AI workflows that leverage all of your data to automate complex tasks, manual processes and...just about anything.
How are customers feeling about the new feature?
Based on recent feedback, customers are showing 92% satisfaction with positive sentiment around ease of use.
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AI Copilot
Chat with a copilot to analyze your data and understand what customers are saying at scale.
Uncover CX Trends
Understand your customers at scale. Know what they're excited about, what they're complaining about, and identify opportunities.
A customer had a bad experience
Real-time Alerts
Know when something happens, and get updated in the right place.
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Syncs With Your Stack—No Migration Required
Your data team will love us because we meet your data where it lives, and we can integrate with your favorite tools.
