Fast

Customer Analytics for CX Teams

Find

your best customers.

Nurture

Retain

Engage

Find

Tired of juggling data from different platforms?

Leading CX teams trust Cotera to:

- get the full picture
- make smart decisions, and
- watch their retention and revenue skyrocket.

Sign up
How do we do it?

Joe Bloggs

Director, Bloggs.com

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam. Pellentesque ante diam, dignissim ut pulvinar tincidunt.
Jeff Smith

Jeff Smith

Owner, Smithtech

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam. Pellentesque ante diam, dignissim ut pulvinar tincidunt.
Joe Bloggs

Joe Bloggs

Director, Bloggs.com

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam.

We do 3 things for your customer success team

Instantly Free Up Team Time

Spend less time reconciling customer data stuck in different places, and more time collaborating on work that matters.

Cotera's platform provides a single, clear view of your customer insights – across all your tooling and warehouses – so you can work effectively as a team.

Show Example

Understand Customer Voice at Scale



Gain valuable insights into what really matters to your customers. Cotera helps you uncover pain points that could be throttling revenue by analyzing customer comments across channels.

Search through comments, find common topics, and keep an eye on specific issues to give your customers the best experience.

Show Example

Avoid Surprises with Proactive Alerts

Rest assured knowing our smart monitoring continuously listens to the customer voice. Quickly identify and resolve emerging issues before they escalate into bigger problems.

Delighting customers and protecting your reputation is easier with Cotera's real-time analytics.

Show Example

Integrate

With our one click integrations, connect to anywhere your customers live - your support platform, surveys, or even social media.

We'll put it all in one place so you can easily get a birds eye view of what your customers are saying.

Sign up

Understand

It’s a start to know that your customers are upset and unhappy, but it's more important to know why.

Use our AI to identify common issues, auto tag what your customers say with relevant categories, and even ask survey questions of your data - anything you can think of.

You can even use it to predict which customers are going to churn and track where a customer is in their lifecycle.

Sign up

Spot Trends

Use Cotera to connect the insights to the rest of your business. We can connect an individual customer’s sentiment to data about how you got them, what features they use or products they buy, and more.

Match issues to how much revenue you’re losing, what’s most likely to get a customer to leave you, and identify why your die hard customers love you.

Sign up

Take Action

Insights are great, but action is vital. Get alerts about trends or spikes in customer complaints and issues, when a high value customer has a bad experience, and sync to marketing tools to automate surprise and delight.

You set what you want to know, and we’ll tap you on the shoulder when we see something that needs your attention.

Sign up

Latest posts

Stay up to date with our latest posts.

CX
data

Unpacking Data-Driven CX: Insights from Simone Silva (CX Consultant, Prev Head of CX @Whirlpool)

We recently spoke with Simone Silva, an expert in customer experience and quality with an impressive 16-year tenure at Whirlpool. We learned a lot about how Simone thinks about the customer experience, and in particular we delved into the critical role data plays in understanding and improving it. Simone shared many valuable insights and practical examples from her experience, highlighting the importance of a multi-layered approach to data analysis and the potential for unstructured data to uncover hidden opportunities. Here are some of the highlights from our discussion:

CX
E-Commerce

Uncovering Painpoints: Mapping Wayfair's Customer Journey Through Sentiment Analysis

Ever since the pandemic hit, consumers have turned even more so toward prioritizing convenience and price. Even for industries like home furnishing, which has historically drawn the majority of its sales from brick and mortar purchases, people feel more comfortable than ever picking out furniture or decor online, rather than in person. Wayfair saw this window of opportunity and took it. But running a fully online brand for furniture has proven to be harder than expected.

CX
personalization

Unpacking Customer Experience at Meta's Reality Labs with Pegah Valeh

Recently we had a conversation with Pegah Valeh, who leads the customer experience and analytics program at Meta's Reality Labs division. Reality Labs is on the cutting edge, covering virtual reality, augmented reality, mixed reality and Meta's vision for the metaverse, including Horizon World. It was fascinating to learn about her team's data-driven approach to understanding the customer experience. Here's what we discussed:

data
CX

A Case Study on Under Armour: Identifying Brand Weaknesses Using Sentiment Analysis

You may remember that just a few years ago, Under Armour was considered one of the biggest sportswear brands in the world, valued at over $5 billion and equivalent to frontrunners like Nike and Adidas. Now, the company is facing exceptionally weak sales, a valuation sliced in half since its peak, paired with a single-digit stock price that’s been on the decline for the past decade. But why?

CX
data

Building a Scalable Customer Support Program: An Interview with Jordan Hooker from Tavolo Consulting

This week, we sat down with Jordan Hooker, the founder of Tavolo Consulting, a firm specializing in helping early to mid-stage startups build world-class customer support programs. Our conversation delved into the key pillars of an effective support operation, the importance of data-driven decision making, and how to future-proof your customer experience as you scale. Here are the key takeaways from our discussion:

CX
personalization

The Key to Sephora’s Omnichannel Success: Making Every Touchpoint Personable

Sephora shattered glass ceilings by surpassing a record of $10 billion in sales in 2023. And it’s no surprise when we think about just how well Sephora has been building out their omnichannel experience over the years. When it comes to customer experience, there’s no doubt that Sephora is a clear leader in the industry. Sephora doesn’t just meet customer expectations — they go above and beyond to connect with their customers and make every touchpoint personable in a unique, exciting way.

Only read this if you're looking to be the best in CX...

Remember all the times your customers have churned? We think most of those were avoidable. 

A technical issue that went unseen. A change in internal supplier leading to bad reviews. Too many support tickets that went unanswered.

We've all been there.

You're leading an organisation or CX team, and you want to build something that matters. Let us help you with that.

Cotera integrates into your existing business. It doesn't matter what 'stack' you use. Our magic alerts you proactively when something doesn't look right, before your team have woken up in the morning. And it can tell you trends about your competitors that they don't even know yet.

We do that, and a bunch more. Try us out today.