Fast

Customer Analytics for CX Teams

Find

your best customers.

Nurture

Retain

Engage

Find

Tired of juggling data from different platforms?

Leading CX teams trust Cotera to:

- get the full picture
- make smart decisions, and
- watch their retention and revenue skyrocket.

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How do we do it?

Joe Bloggs

Director, Bloggs.com

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Jeff Smith

Jeff Smith

Owner, Smithtech

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam. Pellentesque ante diam, dignissim ut pulvinar tincidunt.
Joe Bloggs

Joe Bloggs

Director, Bloggs.com

Aliquam vitae tortor urna. Donec suscipit nunc augue, vitae auctor leo aliquet at. Curabitur id tincidunt eros. Pellentesque ante diam, dignissim ut pulvinar tincidunt, posuere at quam.

We do 3 things for your customer success team

Instantly Free Up Team Time

Spend less time reconciling customer data stuck in different places, and more time collaborating on work that matters.

Cotera's platform provides a single, clear view of your customer insights – across all your tooling and warehouses – so you can work effectively as a team.

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Understand Customer Voice at Scale



Gain valuable insights into what really matters to your customers. Cotera helps you uncover pain points that could be throttling revenue by analyzing customer comments across channels.

Search through comments, find common topics, and keep an eye on specific issues to give your customers the best experience.

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Avoid Surprises with Proactive Alerts

Rest assured knowing our smart monitoring continuously listens to the customer voice. Quickly identify and resolve emerging issues before they escalate into bigger problems.

Delighting customers and protecting your reputation is easier with Cotera's real-time analytics.

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Integrate

With our one click integrations, connect to anywhere your customers live - your support platform, surveys, or even social media.

We'll put it all in one place so you can easily get a birds eye view of what your customers are saying.

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Understand

It’s a start to know that your customers are upset and unhappy, but it's more important to know why.

Use our AI to identify common issues, auto tag what your customers say with relevant categories, and even ask survey questions of your data - anything you can think of.

You can even use it to predict which customers are going to churn and track where a customer is in their lifecycle.

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Spot Trends

Use Cotera to connect the insights to the rest of your business. We can connect an individual customer’s sentiment to data about how you got them, what features they use or products they buy, and more.

Match issues to how much revenue you’re losing, what’s most likely to get a customer to leave you, and identify why your die hard customers love you.

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Take Action

Insights are great, but action is vital. Get alerts about trends or spikes in customer complaints and issues, when a high value customer has a bad experience, and sync to marketing tools to automate surprise and delight.

You set what you want to know, and we’ll tap you on the shoulder when we see something that needs your attention.

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Latest posts

Stay up to date with our latest posts.

CX
data

Cultivating a Customer-Centric Culture: Insights from Happy Luther

Hey there - happy Wednesday! We recently had the pleasure of chatting with Happy Luther, a veteran CX leader who's steered customer success ships at tech giants like LinkedIn and Salesforce, as well as growth-stage companies like Cleverbridge. Happy's got some fascinating insights on how to build a truly customer-centric organization, leverage data to drive decisions, and align cross-functional teams around customer outcomes. Let’s dive in: 

CX
data

Bridging the Gap Between Product and CX to Drive Revenue: An Interview with Aidan Parisian of the Connor Group

This week, we had the pleasure of speaking with Aidan Parisian, the former Chief Customer Officer at Fastpath (now at the Connor Group), a leading provider of access control and risk management solutions that was recently acquired by Delinea. Our conversation delved into Aidan's unique perspective on the evolving role of customer success, the importance of aligning product and CX efforts, and the critical role that data plays in driving revenue growth. Here are the key takeaways from our discussion:

CX
data
marketing

Insights from Sentiment Analysis: How Planet Fitness Actually Stacks Up Against Competitors

Instead of settling on your brand’s value proposition on your own, why not let the customer decide for you? You can guess that the problem is, it’s hard to know what actually matters to customers and whether or not you’re meeting those needs. Unless you look at customer feedback. And I don’t mean simply reading over a couple of reviews — I mean taking all the feedback you’ve gotten over the years and looking at it holistically to get the full picture. But that’s not easy to do, right? So let's do it for you.

CX
data

Generosity Pays: How Reformation Could Benefit from Improved Refund Policies

Research has shown that a singular bad review can deter over 22% of potential customers from buying from your company. And tons of customers leave bad reviews when they have a singular bad experience, or if they felt the employees or customer service agents were rude, or even if delivery was a bit slower than expected. But so many brands overlook the importance of customer experience when it comes to unlocking new opportunities to boost revenue. Reformation is the perfect example of a brand that has products people love, but a customer experience people aren’t too happy with.

data

Leveraging AI to Enhance Analytics: An Interview with Dr. Michael Flaxman from Heavy AI

As artificial intelligence continues to reshape the technology landscape, even established fields like data analytics are experiencing profound transformations. We had the pleasure of speaking with Dr. Michael Flaxman, Head of Product at Heavy AI, a company that has spent the last decade pioneering big data analytics solutions and is now at the forefront of integrating AI into their platform. Our conversation explored the challenges and opportunities of bringing conversational AI to enterprise analytics, balancing accuracy with usability, and the evolving expectations of users in an AI-powered world. Here are the key takeaways from our discussion:

CX
data

Driving Acquisition through Customer Stories: An Interview with Rich Donnellan from Aro

In the competitive world of consumer tech, delivering an exceptional customer experience can be the key differentiator between rapid growth and stagnation. We had the pleasure of speaking with Rich Donnellan, Head of Customer Experience at Aro, a startup on a mission to help families prioritize real-world connections over screen time. Our conversation explored how Rich and his team use customer insights to refine their product, shape their marketing strategy, and fuel sustainable growth. Here are the key takeaways from our discussion:

Only read this if you're looking to be the best in CX...

Remember all the times your customers have churned? We think most of those were avoidable. 

A technical issue that went unseen. A change in internal supplier leading to bad reviews. Too many support tickets that went unanswered.

We've all been there.

You're leading an organisation or CX team, and you want to build something that matters. Let us help you with that.

Cotera integrates into your existing business. It doesn't matter what 'stack' you use. Our magic alerts you proactively when something doesn't look right, before your team have woken up in the morning. And it can tell you trends about your competitors that they don't even know yet.

We do that, and a bunch more. Try us out today.