Ticket Urgency Marker
Stop missing critical support issues buried in your ticket queue. Automatically analyze and classify ticket urgency to ensure agents prioritize safety hazards, outages, and high-impact problems first.
Analyze tickets from and update priority in your support system automatically
Intelligent Priority Classification
Automatically assigns urgency levels based on safety hazards, outages, and business impact
Automated Queue Management
Updates ticket priority fields automatically so agents tackle the most critical issues first
SLA Risk Reduction
Prevents critical issues from being buried in queues, reducing SLA breaches and escalations
Trusted by Fast Growing Startups
"This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."
Thatcher Foster
VP, Client Solutions, Bilt
200+
Hours Saved / month
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Director, Customer Success