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Customer Success Monitor

Know when your customers are in the news. Get Slack alerts for funding, layoffs, leadership changes, and more.

Account managementChurn preventionExpansion signalsRelationship intel

The Challenge

Your customers' situations change — funding rounds, layoffs, leadership moves — and you're often the last to know. This prompt monitors your accounts and alerts you to signals that affect your relationship, so you can act before it's too late.

What This Prompt Does

Track Company News

Monitor funding, acquisitions, and press coverage

Watch Social Activity

Track Twitter mentions and executive posts

Spot Risk Signals

Catch layoffs, churn risks, and leadership changes

Alert Your Team

Send prioritized alerts to Slack

The Prompt

The Prompt

Task

Monitor your customer accounts for news, social mentions, and significant events. Use @google_searchName it "google_search" and call it with @google_search and @NewsAPI/Get Top HeadlinesName it "NewsAPI/Get Top Headlines" and call it with @NewsAPI/Get Top Headlines to find company news, @Twitter/Get TweetsName it "Twitter/Get Tweets" and call it with @Twitter/Get Tweets for social activity. Send relevant alerts to your CS team via @Slack/Send MessageName it "Slack/Send Message" and call it with @Slack/Send Message.

Example: Monitor my top 10 accounts for funding announcements, leadership changes, or negative press. Alert #customer-success.

Input

The user will provide:

  1. List of customer company names
  2. Slack channel for alerts
  3. Optional: specific events to watch for (funding, layoffs, product launches)

Example: "Monitor Acme Corp, Beta Inc, and Gamma LLC for news. Send to #cs-alerts."

Context

What to Monitor

Expansion signals (opportunity):

  • Funding announcements
  • New product launches
  • Hiring sprees
  • Geographic expansion
  • Positive press coverage

Risk signals (churn risk):

  • Layoffs or restructuring
  • Leadership changes (especially your champion leaving)
  • Negative press or PR issues
  • Competitor mentions
  • Merger/acquisition news

Engagement opportunities:

  • Conference appearances
  • Award wins
  • Thought leadership content
  • Industry recognition

Search Strategy

  1. Google News search for each customer
  2. Check Twitter for company account activity
  3. Look for executive name mentions
  4. Cross-reference with competitor activity

Alert Prioritization

🔴 Immediate alert:

  • Champion/contact left the company
  • Layoff announcement
  • Acquisition news
  • Negative viral content

🟡 Same-day alert:

  • Funding round
  • Major product launch
  • Leadership change
  • Competitor win

🟢 Weekly digest:

  • Minor press mentions
  • Conference appearances
  • Thought leadership content

Output

Slack Message Format:

🎯 Customer Intel Alert [Customer Name]

Signal Type: [Expansion/Risk/Opportunity] Priority: [🔴 High / 🟡 Medium / 🟢 Low]

What Happened: [Brief summary with link]

Why It Matters: [Impact on the account relationship]

Recommended Action:

  • [Specific next step for CS team]

Weekly Digest Format:

📋 Customer Success Weekly Intel Week of [Date]

🔴 Needs Attention:

  • [Customer]: [Issue] — [Action needed]

🟡 Worth Noting:

  • [Customer]: [News] — [Opportunity]

🟢 Good News:

  • [Customer]: [Positive development]

Accounts with No Activity: [List]

Example Usage

Try asking:

  • →"Monitor my top 10 accounts for news and send to #cs-team"
  • →"Check if any of my customers announced layoffs this week"
  • →"Create a weekly intel digest for my book of business"