cotera
đź‘“ Warby Parker deep dive

How they master digital-physical integration

TheAIsolutionforCXteams

Cut through the noise and unlock real-time insights from your support tickets, feedback, and product data. Cotera automates customer experience at scale so you can focus on what matters—delivering better service.

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We're a CX tool, so we pride ourselves on giving customers great experiences. Enjoy 30 days of Cotera for free. If you aren't way happier and way more productive, cancel with no strings attached.

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TRUSTED BY HIGH-GROWTH TEAMS

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The Problem

AI still hasn't delivered for CX teams

Insufficient QA

Only getting 2-5% of your customer interactions through a QA doesn't cut it. How do you know if your AI chatbot is hallucinating?

No insights

CX teams are drowning in data from support tickets, feedback, and product data...but where are the insights that come from all that data?

Outdated tools

Are you tired of jumping between a bunch of tools all day? What about manually doing the same processes over and over?

The Solution: AI Built For CX

Stop Guessing. Start Scaling.

AI tailored for CX teams—not just another automation tool. Understand customers in real time, predict their needs, and automate workflows effortlessly.

AI Workflows

AI workflows that leverage all of your data to automate just about anything.

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How are customers feeling about the new feature?

Based on recent feedback, customers are showing 92% satisfaction with positive sentiment around ease of use.

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AI Copilot

An AI copilot that helps you understand what customers are saying at scale.

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Security

Reports

Understand your customers at scale

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Complaint·15m ago

A customer had a bad experience

Alerts

Know when something happens, and get updated in the right place.

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Data Warehouse Native

We meet your data where it lives. No need to move it and your data team will love us.

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Security

Secure

We're SOC II Certified and we don't store your data.

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How it works

Get set up in just a few simple steps.

    1. Connect your systems

    We integrate directly with your data warehouse or help set one up for you, pulling data from all your third-party apps into a single source of truth.

    2. Automate with AI.

    Use our pre-made mini agents to automate simple CX tasks like QA, ticket tagging, and more. OR build powerful automated workflows using Magic Columns. Create custom rules and logic to streamline any business process without writing code.

    3. Automate at scale.

    Send the outputs of our AI models wherever you need them - get notifications in Slack, trigger campaigns in Klaviyo, or update properties in your CRM to drive action.

    4. Get actionable insights.

    Transform AI outputs into intuitive dashboards that give you a clear view of customer sentiment and agent performance. Make data-driven decisions with easy-to-understand visualizations and metrics.

Testimonial Highlight

What our customers are saying

We used to need five QA analysts...now we can accomplish the same quality coverage with just one person. It's not just about saving headcount - it's about being able to find and address customer issues that we would have missed before.

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Rebecca Blount

Head of CX

This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."

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Thatcher Foster

VP, Client Solutions

What used to be manually analyzed across multiple tools can now be understood instantly. With Cotera, no matter what company size you are, you could have a one-person consumer insights team and still get enterprise-grade insights

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Paige Zachs

Product Leader

Your Customers Deserve Better. Start Now.

Try Cotera free for 30 days—see how AI can revolutionize your CX.

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