How VOC Clearly Shows The Roadmap
UnderstandEveryCustomerConversation—AndActOnItInstantly
Cotera automates quality reviews and VoC analysis across chat, tickets, reviews, and calls—so your team can fix what’s broken and scale what works.
Trusted by CX leaders at Peloton, Coterie, Bilt & more

TRUSTED BY HIGH-GROWTH TEAMS




























The Problem
AI Promised Better CX. Cotera Actually Delivers It.
Insufficient QA
Only getting 2-5% of your customer interactions through a QA doesn't cut it. How do you know if your AI chatbot is hallucinating?
No insights
CX teams are drowning in data from support tickets, feedback, and product data...but where are the insights that come from all that data?
Outdated tools
Are you tired of jumping between a bunch of tools all day? What about manually doing the same processes over and over?
The Solution: AI Built For CX
Stop Guessing. Start Scaling.
AI tailored for CX teams—not just another automation tool. Understand customers in real time, predict their needs, and automate workflows effortlessly.
Automated Workflows
AI workflows that leverage all of your data to automate complex tasks, manual processes and...just about anything.
How are customers feeling about the new feature?
Based on recent feedback, customers are showing 92% satisfaction with positive sentiment around ease of use.
Typing...
AI Copilot
Chat with a copilot to analyze your data and understand what customers are saying at scale.

Uncover CX Trends
Understand your customers at scale. Know what they're excited about, what they're complaining about, and identify opportunities.

Ensure a great customer experience, everytime
Scale your QA program to cover 100% of interactions, by your team, your BPOs and your AI chatbot
Sample feedback text 1 to demonstrate the marquee effect.
Sample feedback text 2 to demonstrate the marquee effect.
Sample feedback text 3 to demonstrate the marquee effect.
Sample feedback text 4 to demonstrate the marquee effect.
Sample feedback text 5 to demonstrate the marquee effect.
Sample feedback text 1 to demonstrate the marquee effect.
Sample feedback text 2 to demonstrate the marquee effect.
Sample feedback text 3 to demonstrate the marquee effect.
Sample feedback text 4 to demonstrate the marquee effect.
Sample feedback text 5 to demonstrate the marquee effect.
Sample feedback text 1 to demonstrate the marquee effect.
Sample feedback text 2 to demonstrate the marquee effect.
Sample feedback text 3 to demonstrate the marquee effect.
Sample feedback text 4 to demonstrate the marquee effect.
Sample feedback text 5 to demonstrate the marquee effect.
Sample feedback text 1 to demonstrate the marquee effect.
Sample feedback text 2 to demonstrate the marquee effect.
Sample feedback text 3 to demonstrate the marquee effect.
Sample feedback text 4 to demonstrate the marquee effect.
Sample feedback text 5 to demonstrate the marquee effect.
Syncs With Your Stack—No Migration Required
Your data team will love us because we meet your data where it lives, and we can integrate with your favorite tools.
How it works
Get set up in just a few simple steps.
Testimonial Highlight
What our customers are saying
We used to need five QA analysts...now we can accomplish the same quality coverage with just one person. It's not just about saving headcount - it's about being able to find and address customer issues that we would have missed before.
Rebecca Blount
This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."
Thatcher Foster
What used to be manually analyzed across multiple tools can now be understood instantly. With Cotera, no matter what company size you are, you could have a one-person consumer insights team and still get enterprise-grade insights
Paige Zachs
Your Customers Deserve Better. Start Now.
Try Cotera free for 30 days—see how AI can revolutionize your CX.

Arguably the #1 thing companies care most about is driving shareholder value (aka pushing up their stock price). We see them go to great lengths to achieve this goal, often using all kinds of sketchy tactics from shrinking sizes to creative accounting methods. But what if the best way to drive shareholder returns is actually by providing value to customers? (I know, crazy concept right?)

It’s hard to forget how dominant Lululemon was for much of the 2010s. From high school girls to pilates moms, Lulemon’s signature logo was a quintessential status symbol. However, in recent years new players Alo Yoga and Outdoor Voices have emerged to challenge Lululemon’s supremacy. Can the pioneer of athleisure maintain its throne, or will these newcomers reshape the athletic wear landscape?

It’s actually insane how much prescription glasses can cost nowadays, with some pairs pushing over $1000. Thankfully startups like Warby Parker are making eyewear more accessible, disrupting the market by offering glasses starting at just $95. Their success sparked a wave of D2C eyewear companies such as Zenni Optical and EyeBuyDirect. But in this growing market of affordable eyewear options, which company delivers the best value?

I decided to get an early start with my New Year’s resolution and am finally fixing my chaotic sleep schedule. I’m a data enthusiast at heart so naturally I invested in a Whoop to help me track both my sleep patterns and movement. I honestly love the results I’m seeing so far with my sleep schedule improving quite a bit (no more 3am bedtime😵). I was talking with a friend about my results which got him interested in purchasing one too. However, he’s torn between the Whoop and its rival, the Oura Ring which offers similar functionality but in ring form.

Ever wondered what it's like to buy gym equipment from a company that might leave you more exhausted than your workout? Buckle up, fitness enthusiasts, because we're about to take a deep dive into the world of Johnson Fitness, where customer sentiment swings harder than a kettlebell!

"Fizzy Feelings: Uncorking the Truth About Coca-Cola Through the Power of Customer Sentiment"

Remember when choosing a computer processor was as simple as "Intel Inside"? Those were the days, folks. Now, we're diving deep into the silicon sea of sentiment to see if Intel is still computing at the speed of light or if it's stuck in the digital dark ages. Grab your thermal paste, because things are about to get heated!

Picture this: You're planning the train trip of a lifetime through Europe. You've got your itinerary, your comfy shoes, and a burning desire to avoid the hassle of airports. But where do you turn for reliable information on train travel? Enter Seat 61, the website that promises to be your ticket to stress-free rail adventures. But is it really the Orient Express of travel sites, or more of a rusty local service? Let's hop aboard the Sentiment Express and find out!

Ah, Halloween. That magical time of year when we all pretend to be someone (or something) else for a night. But before we can don our costumes and hit the streets, we need to find the perfect outfit. Enter Halloween Express, a popular destination for all things spooky and spectacular. But is shopping there a treat, or will it leave a bitter taste in your mouth? Let's dive into the cauldron of customer sentiment and see what bubbles up!

Picture this: You're scrolling through Instagram, bombarded by influencers in sleek workout gear, when suddenly you stumble upon Beyond Yoga. Is it just another athleisure brand, or something more? Well, grab your green smoothie and settle in, because we're about to dive deep into the world of high-waisted leggings and customer feels.