Know your customers,
win their
Cotera is the CX platform that lets you use AI at scale to understand your customers and make them happy.
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Who are you? A business with subscriptions or ongoing services.
What's the problem? Keeping customers is tough as you grow. They cancel, wasting your efforts to get them. The kicker is that stopping cancellations can be up to 5x cheaper than acquiring new customers.
Cotera helps prevent customer churn in 4 different ways.
Who are you? A business with new customer service agents who need to scale but ensure quality.
What's the problem? Ensuring customer service representatives answer accurately and on brand message is hard.
We provide a tool to automatically grade how well new customer service hires answer, based on what you define as the 'right' and 'wrong' responses, and your brand tone of voice.
Who are you? A business who wants to sell more to existing customers, or delight existing customers to increase happiness, loyalty and word of mouth.
Cotera helps you figure out which customers are likely to buy more from you – and which products they want. We use our AI models, along with your data, to extract clues showing that customers are ready for more.
We'll also keep you updated on important moments like birthdays or life changes, so you can surprise them with special offers and make them feel valued.
For companies handling thousands of customer interactions every day, Cotera ensures the right person handles the right problem. Some customers have sped up solving tickets by 80% with our smart routing.
We also provide a tool to automatically grade how well new customer service hires answer, based on what you define as the 'right' and 'wrong' responses.
Cotera gathers all your feedback from different sources in one place, including:
This makes sure no important feedback gets missed and saves you from switching between platforms.
See Feedback In One Place
There are many reasons why your team might need instant alerts in your favorite tools:
Cotera is always active and can alert your teams in real time, no matter what you're watching for.
See Instant AlertsCotera's dashboards show how your customers feel, what they want, and how your company is doing. Our dashboards mean different teams can get always up-to-date information about your customers.
Summaries for LeadershipOur customer health dashboards also provide a high level summary of the business for leadership.
A business that wants to know what your competitors are up to.
THE PROBLEMIt's hard to keep track of what your rivals are doing and how their customers feel about them.
WHY YOU CARELearning from your competitors' good and bad moves can help you make smarter choices.
WHAT WE DOCotera helps you see what's happening with your competitors and their customers.
See Competitor Research
Stopping cancellations is cheaper than finding new customers. Especially when they're your best customers. Cotera can help.
Nothing gets people angry like a bad call menu with long waiting times. Cotera's triaging reduces waiting times by up to 80%.
If your best customers are desperate to buy more, hit them with a compelling and targeted offer.
Cotera estimates how requested features and bugs affect the bottom line. Now you can prioritise based on business impact.
When data sits in different places, re-running a simple analysis can take weeks. Cotera lets you query data from one place in simple terms.
Spot issues before they escalate, save business reputation and mitigate legal. Cotera's alerts ensure you are notified.
Alerts on what the competition are doing – what is working, and what isn't.
Getting the data together is one thing – but tying it to the bottom line in a simple story is another.
You've identified a problem. But is it the most important thing to fix? Or is time better spent elsewhere?
Companies from many industries and sectors work with
CX software helps online stores by keeping track of customer feedback from reviews, support, and social media. This helps businesses see how happy customers are with their products, fix problems quickly, and measure things like NPS. It also sends alerts for ways to improve service, helping stores get more sales and keep customers longer.
For retail businesses, CX tools gather feedback from in-store surveys, online reviews, and customer service calls. This helps teams understand customer behavior, product preferences, and in-store experiences. Alerts highlight problems with products or services so they can be fixed fast, keeping customers happy.
In utilities like telecoms, CX software tracks customer feelings from support calls, social media, and billing. By tagging common issues and speeding up response times, businesses can reduce complaints and keep customers loyal through better service. It also helps telecoms train and monitor new customer service agents.
CX tools help retail banks by analyzing feedback from branches, online banking, and call centers. The software tags complaints and finds areas to improve, like fees or digital banking. It sends alerts to fix problems quickly, helping banks keep customers happy. It also helps monitor new customer service hires.
In healthcare, CX software gathers feedback from patients during appointments, telemedicine, and online portals. It helps find patterns in care quality, tracks satisfaction, and sends alerts to prevent issues from becoming serious, improving care and patient trust.