Introducing cotera
AIforCXTeams
Cotera is an AI OS that unifies your support tickets, feedback, and product data. Turn millions of interactions into insights that automate your customer experience at scale.
Take a 30 day free trial.
TRUSTED BY LEADING TEAMS
Problem
AI still hasn't delivered for CX teams
Data Overload
CX teams are drowning in data from support tickets, feedback, and product data. AI doesn't have the same context as you.
No insights
It's impossilbe to know which customers are happy and which are unhappy, and what they're talking about.
No automation
Even when you know what to do, you need to do it again, and again, and again. Chat GPT can do it once, but it can't do it on autopilot.
Platform
Level up your Customer Experience
Generic AI tools won't suffice. Our platform is purpose-built to provide exceptional AI-driven solutions for your unique business needs.
How are customers feeling about the new feature?
Based on recent feedback, customers are showing 92% satisfaction with positive sentiment around ease of use.
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AI Copilot
An AI copilot that helps you understand what customers are saying at scale.
A customer had a bad experience
Alerts
Know when something happens, and get updated in the right place.
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
Data Warehouse Native
We meet your data where it lives. No need to move it and your data team will love us.
How it works
Just a few simple steps.
Testimonial Highlight
What our customers are saying
What used to be manually analyzed across multiple tools can now be understood instantly. With Cotera, no matter what company size you are, you could have a one-person consumer insights team and still get enterprise-grade insights
Paige Zachs
This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."
Thatcher Foster
We used to need five QA analysts...now we can accomplish the same quality coverage with just one person. It's not just about saving headcount - it's about being able to find and address customer issues that we would have missed before.