Under Armour Case Study

How VOC Clearly Shows The Roadmap

UnderstandEveryCustomerConversation—AndActOnItInstantly

Cotera automates quality reviews and VoC analysis across chat, tickets, reviews, and calls—so your team can fix what’s broken and scale what works.

Trusted by CX leaders at Peloton, Coterie, Bilt & more

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TRUSTED BY HIGH-GROWTH TEAMS

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BiltPelotonCoterieToniesBecause MarketTrue NutritionRelias
BiltPelotonCoterieToniesBecause MarketTrue NutritionRelias
BiltPelotonCoterieToniesBecause MarketTrue NutritionRelias

The Problem

AI Promised Better CX. Cotera Actually Delivers It.

Insufficient QA

Only getting 2-5% of your customer interactions through a QA doesn't cut it. How do you know if your AI chatbot is hallucinating?

No insights

CX teams are drowning in data from support tickets, feedback, and product data...but where are the insights that come from all that data?

Outdated tools

Are you tired of jumping between a bunch of tools all day? What about manually doing the same processes over and over?

The Solution: AI Built For CX

Stop Guessing. Start Scaling.

AI tailored for CX teams—not just another automation tool. Understand customers in real time, predict their needs, and automate workflows effortlessly.

Automated Workflows

AI workflows that leverage all of your data to automate complex tasks, manual processes and...just about anything.

How are customers feeling about the new feature?

Based on recent feedback, customers are showing 92% satisfaction with positive sentiment around ease of use.

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AI Copilot

Chat with a copilot to analyze your data and understand what customers are saying at scale.

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Uncover CX Trends

Understand your customers at scale. Know what they're excited about, what they're complaining about, and identify opportunities.

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Ensure a great customer experience, everytime

Scale your QA program to cover 100% of interactions, by your team, your BPOs and your AI chatbot

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Syncs With Your Stack—No Migration Required

Your data team will love us because we meet your data where it lives, and we can integrate with your favorite tools.

Security

Secure

We're SOC II Certified and we don't store your data.

How it works

Get set up in just a few simple steps.

    1. Connect your systems

    Plug into Zendesk, Salesforce, your warehouse, or all of the above.

    2. Automate with AI.

    Cotera handles the QA and feedback analysis your team doesn’t have time for.

    3. Automate at scale.

    Send the outputs of our AI models wherever you need them - get notifications in Slack, trigger campaigns in Klaviyo, or update properties in your CRM to drive action.

    4. Get actionable insights.

    You don't have to spend time analyzing charts & tables. We proactively identify actionable insights for you.

Testimonial Highlight

What our customers are saying

We used to need five QA analysts...now we can accomplish the same quality coverage with just one person. It's not just about saving headcount - it's about being able to find and address customer issues that we would have missed before.

Coterie

Rebecca Blount

Head of CX

This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."

Bilt

Thatcher Foster

VP, Client Solutions

What used to be manually analyzed across multiple tools can now be understood instantly. With Cotera, no matter what company size you are, you could have a one-person consumer insights team and still get enterprise-grade insights

Coterie

Paige Zachs

Product Leader

Your Customers Deserve Better. Start Now.

Try Cotera free for 30 days—see how AI can revolutionize your CX.

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