📣 Announcement

Introducing cotera

AIforCXTeams

Cotera is an AI OS that unifies your support tickets, feedback, and product data. Turn millions of interactions into insights that automate your customer experience at scale.

Take a 30 day free trial.

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TRUSTED BY LEADING TEAMS

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Problem

AI still hasn't delivered for CX teams

Data Overload

CX teams are drowning in data from support tickets, feedback, and product data. AI doesn't have the same context as you.

No insights

It's impossilbe to know which customers are happy and which are unhappy, and what they're talking about.

No automation

Even when you know what to do, you need to do it again, and again, and again. Chat GPT can do it once, but it can't do it on autopilot.

Platform

Level up your Customer Experience

Generic AI tools won't suffice. Our platform is purpose-built to provide exceptional AI-driven solutions for your unique business needs.

AI Workflows

AI workflows that leverage all of your data to automate just about anything.

How are customers feeling about the new feature?

Based on recent feedback, customers are showing 92% satisfaction with positive sentiment around ease of use.

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AI Copilot

An AI copilot that helps you understand what customers are saying at scale.

Analytics

Reports

Understand your customers at scale

💸
Complaint·15m ago

A customer had a bad experience

Alerts

Know when something happens, and get updated in the right place.

My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!
My dog absolutely loves the squeaky bone toy! Any chance you could make a larger size? My German Shepherd would appreciate it.
Order #45678 was supposed to arrive yesterday but tracking shows it's still in transit. Can you help me locate my package of treats?
The rope toy fell apart after just one day of play. This is unacceptable quality for the price. I would like a refund please.
Do you have any grain-free treat options? My pup has allergies but loves your products.
Just wanted to say the monthly treat box subscription has been amazing! My dogs get so excited when it arrives. Keep up the great work!

Data Warehouse Native

We meet your data where it lives. No need to move it and your data team will love us.

Security

Secure

We're SOC II Certified and we don't store your data.

How it works

Just a few simple steps.

    1. Centralize your data.

    We integrate directly with your data warehouse or help set one up for you, pulling data from all your third-party apps into a single source of truth.

    2. Automate with AI.

    Build powerful automated workflows using Magic Columns. Create custom rules and logic to streamline any business process without writing code.

    3. Actionable insights.

    Transform AI outputs into intuitive dashboards that give you a clear view of customer sentiment and agent performance. Make data-driven decisions with easy-to-understand visualizations and metrics.

    4. Automate at scale.

    Send the outputs of our AI models wherever you need them - get notifications in Slack, trigger campaigns in Klaviyo, or update properties in your CRM to drive action.

Testimonial Highlight

What our customers are saying

What used to be manually analyzed across multiple tools can now be understood instantly. With Cotera, no matter what company size you are, you could have a one-person consumer insights team and still get enterprise-grade insights

Coterie

Paige Zachs

Product Leader

This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."

Bilt

Thatcher Foster

VP, Client Solutions

We used to need five QA analysts...now we can accomplish the same quality coverage with just one person. It's not just about saving headcount - it's about being able to find and address customer issues that we would have missed before.

Coterie

Rebecca Blount

Head of CX

Ready to get started?

Start your free trial today.