Security at Cotera
Cotera is built by a team of experienced software and data engineers. Keeping our customers data secure is our top priority, and always will be. We're SOC2 Type II certified and can provide a copy of our latest audit report on request.
We are also happy to provide information on the full suite of policies and controls we implement, but here are some highlights:
Security program highlights
You Own Your Data
Cotera is built to work against a data warehouse, which either we can provide or you host yourself. The data is always stored in that data warehouse and never in Cotera's systems.
Data Security
All data is encrypted at rest and in transit. We rely on Google Clouds Key Management to encrypt our keys and require the use of the latest encryption standards such as AES-256.
Application Security
We follow a rigorous and audited secure development process. Additionally, we use static security analysis tools such as Dependabot and Google's Container Scanning service to secure our product at every step of the development process.
Infrastructure Security
Cotera uses Google Cloud Platform to host our application. We make use of GCP's Kuberetes engine to ensure that all of the latest hardening standards are in place.
Only read this if you're looking to be the best in CX...
Remember all the times your customers have churned? We think most of those were avoidable.
A technical issue that went unseen. A change in internal supplier leading to bad reviews. Too many support tickets that went unanswered.
We've all been there.
You're leading an organisation or CX team, and you want to build something that matters. Let us help you with that.
Cotera integrates into your existing business. It doesn't matter what 'stack' you use. Our magic alerts you proactively when something doesn't look right, before your team have woken up in the morning. And it can tell you trends about your competitors that they don't even know yet.
We do that, and a bunch more. Try us out today.