Map The Customer Journey With VOC
TurnCustomerFeedbackIntoYourCompetitiveAdvantage
AI-powered voice of customer analysis transforms feedback into real-time insights—helping CX teams act faster, improve experiences, and drive growth.
AI-Powered VoC Insights—No Manual Work Required.
Cotera does the heavy lifting for you, transforming customer feedback into clear, actionable insights. With Cotera, you’ll never miss a critical customer insight again.
Actionable insights
Analyze every review, survey, and support ticket in seconds.
Stop being held back by outdated categories
Uncover trends and sentiment automatically—without tagging.
A customer had a bad experience
Smart alerts to the tools you use everyday
Get real-time alerts when issues emerge, so you can act fast.
Customer Experience is Your Brand—Are You Keeping Up?
Be customer centric
Customer feedback is everywhere: social media, reviews, support interactions.
Experience is the future
A single bad experience can go viral and impact brand perception.
Prevent churn
Detractors don’t just cost more—they engage less, churn faster, and spend less.
From Cost Center to Growth Driver
CX Leaders Win With Cotera
This is very exciting and will be a really big tool for our whole company... The amount of contracts I've had to break in the past few weeks [with competitors] have been sad, sad conversations."
Thatcher Foster
