Order Management
Orders, Refunds, and Returns — Handled
AI agents look up orders, check return eligibility, calculate refund amounts, and process everything with safety rails — so agents resolve tickets faster without switching tools.
Featured Agents
Stop copy-pasting order IDs between tabs
Each agent handles a different part of order management — from looking up fulfillment status to processing returns and refunds end-to-end.
Order Lookup & Refund
Look up Shopify orders, check fulfillment status, and process refunds without switching between tabs or copy-pasting order IDs.
Return & Refund Processor
Handle return requests end-to-end. Find the customer, pull the order, check the return window, calculate the refund, and process it with safety rails.
How it works
Pick your workflow
Choose from order lookup, refund processing, or end-to-end return handling agents.
Connect Shopify
Link your Shopify store. The agent gets read and write access to orders, customers, and refunds.
Resolve tickets faster
Agents look up orders, check policies, and process refunds — all within the conversation. No tab switching required.
All order management agents
2 AI agents for order lookups, refund processing, and return handling
Shopify Order Lookup & Refund
Look up Shopify orders, check fulfillment status, and process refunds without switching between tabs or copy-pasting order IDs.
Shopify Return & Refund Processor
Handle return requests end-to-end. Find the customer, pull the order, check the return window, calculate the refund, and process it with safety rails.
The AI-powered order management platform for support teams
Cotera eliminates the tab-switching and copy-pasting that slows down order-related tickets. AI agents look up orders by number or email, check fulfillment and tracking status, verify return eligibility, calculate refund amounts, and process everything with built-in safety rails. Your support agents resolve order tickets in minutes instead of navigating Shopify admin manually.
WHAT ARE YOU WAITING FOR?
Ready to build?
Stop duct-taping tools.
Stop writing playbooks no one follows.
Start building agents that actually do the work—and do it well.
Cotera: For people who think busywork is boring.
"This is the best product ever when it comes to shipping. Ten on ten recommended. I just can't wait to see what happens with this product."
Rebecca Blount
Director, Customer Success