AI agents for Support teams

Find patterns in Zendesk tickets and automatically create Linear issues for recurring bugs.

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Watch incoming Zendesk tickets for escalation triggers like severity, customer tier, or keywords, then route to the right Slack channel with full context.

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Sync Zendesk ticket data to Salesforce so sales and success teams see open issues on every account. Attach ticket summaries to the right opportunity or contact.

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Pull Zendesk ticket data into Google Sheets to track volume trends, resolution times, and category breakdowns. Auto-updates so your reporting is always current.

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Route high-priority Intercom conversations to the right Slack channel based on topic, sentiment, or customer plan. Include conversation summary and direct link.

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Sync Intercom conversations to Salesforce contacts and accounts. Give your sales team visibility into support interactions without switching tools.

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Export Intercom conversation data to Google Sheets for custom reporting. Track response times, resolution rates, and team performance in a format you control.

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Grade support agent responses against your quality rubric. Score tickets on tone, accuracy, resolution speed, and policy compliance — then surface coaching opportunities.

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Automatically categorize and tag incoming support tickets by topic, product area, urgency, and sentiment. Build a taxonomy that surfaces trends and informs product decisions.

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Get a complete customer profile from Shopify in seconds. See order history, total spend, addresses, and recent activity all in one place.

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Pull a complete customer profile from Vitally including account details, users, notes, conversations, tasks, and projects.

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Answer customer product questions instantly. Search the catalog, pull pricing and availability, and respond without opening Shopify admin.

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Look up Shopify orders, check fulfillment status, and process refunds without switching between tabs or copy-pasting order IDs.

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Handle return requests end-to-end. Find the customer, pull the order, check the return window, calculate the refund, and process it with safety rails.

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