Medium

Trustpilot Competitor Benchmark

Compare your Trustpilot reviews against competitors side by side. See who wins on satisfaction, where they struggle, and where you can differentiate.

Works with:

Trustpilot

Free to start

1,000 credits included

No credit card required

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Setup time

~10 min

Time saved

1-2 hrs/week

Difficulty

Medium

Tools

1 connected

How it works

Pull Reviews

Get Trustpilot reviews for you and each competitor

Analyze Themes

Extract what customers love and hate about each company

Side-by-Side Compare

Build a benchmark table with ratings and complaint themes

Export to Sheets

Log the full comparison to Google Sheets for your team

Try asking

Benchmark our Trustpilot reviews against Zendesk, Freshdesk, and Intercom

Who has better customer satisfaction on Trustpilot: Shopify or BigCommerce?

Compare Trustpilot ratings for the top 5 email marketing platforms and export to Sheets

View the agent prompt

See the full instructions this agent runs on — copy, edit, or customize it

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The Prompt

Task

Use @google_searchName it "google_search" and call it with @google_search to find Trustpilot pages for your company and 2-4 competitors. Use @Trustpilot/Get ReviewsName it "Trustpilot/Get Reviews" and call it with @Trustpilot/Get Reviews to pull reviews for each. Analyze ratings, satisfaction themes, and complaint patterns side by side. Export comparison to @Google Sheets/Append RowName it "Google Sheets/Append Row" and call it with @Google Sheets/Append Row.

Input

The user provides their company domain and 2-4 competitor domains.

Example: "Benchmark our Trustpilot reviews against Zendesk, Freshdesk, and Intercom"

Context

What to Compare

Average rating and total review count
Satisfaction rate (4-5 star reviews / total)
Top 3 positive themes per company
Top 3 negative themes per company
Best and worst quotes from each

Output

Detailed Comparison per company with themes and quotes

Key Takeaways: Who is winning, industry-wide issues, positioning opportunities

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