cotera
Medium

Trustpilot Reputation Monitor

Combine Trustpilot reviews with web mentions to catch reputation risks early and alert your team on Slack.

Works with:TrustpilotTrustpilot

Free to start

1,000 credits included

No credit card required

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Setup time

~10 min

Time saved

1-2 hrs/week

Difficulty

Medium

Tools

1 connected

How it works

1

Pull Reviews

Get recent Trustpilot reviews and identify negative trends

2

Scan the Web

Search Google for complaints and discussions about the brand

3

Cross-Reference

Find themes that appear in both reviews and web mentions

4

Risk Alert

Send a risk-rated Slack report with recommended actions

Try asking

Run a reputation check for our brand acme.com and post to #brand-health
Is anyone complaining about us online this week? Check Trustpilot and Google
Monitor reputation for Stripe and flag anything concerning in #competitive-intel

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The Prompt

Task

Use @Trustpilot/Get ReviewsName it "Trustpilot/Get Reviews" and call it with @Trustpilot/Get Reviews to pull recent reviews for a brand. Use @google_searchName it "google_search" and call it with @google_search to find web mentions, complaints, and discussions. Cross-reference review themes with web mentions to identify reputation risks. Send a risk-rated report to @Slack/Send MessageName it "Slack/Send Message" and call it with @Slack/Send Message.

Input

The user provides their brand domain and a Slack channel.

Example: "Run a reputation check for acme.com and post to #brand-health"

Context

What to Monitor

  • Recent Trustpilot review trends (improving/declining?)
  • Negative review themes and frequency
  • Web mentions that corroborate review complaints
  • Any emerging reputation risks

Output

Reputation Report:

Trustpilot Snapshot: Current rating, trend, top complaint theme

Web Mentions: Headlines and summaries of relevant coverage

Cross-Referenced Concerns: Themes appearing in both reviews and web mentions

Recommended Actions: Specific steps to address risks

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