Ticket Intelligence
Every Ticket Triaged, Graded, and Classified
AI agents triage incoming tickets, route escalations to the right team, grade response quality, and classify everything automatically — so your team focuses on helping customers, not sorting queues.
Featured Agents
Stop manually sorting every ticket
Each agent handles a different part of ticket intelligence — from escalation routing and QA scoring to taxonomy classification and trend reporting.
Ticket Escalation to Slack
Watch incoming Zendesk tickets for severity, customer tier, or keyword triggers and route to the right Slack channel with full context and a direct link.
Ticket Taxonomy Classifier
Automatically categorize incoming tickets by product area, issue type, urgency, and sentiment. Build a taxonomy that surfaces trends and informs product decisions.
Ticket QA Grader
Grade agent responses against your quality rubric. Score on tone, accuracy, resolution speed, and policy compliance, then surface coaching opportunities.
Support Trends Dashboard
Pull ticket data into Google Sheets to track volume trends, resolution times, and category breakdowns. Auto-updates so reporting is always current.
How it works
Choose your workflow
Pick from escalation routing, QA grading, taxonomy classification, or trend reporting agents.
Connect your tools
Link Zendesk, Intercom, Slack, Salesforce, or Google Sheets. Setup takes under 5 minutes.
Tickets handled automatically
Agents classify, route, grade, and report on every ticket — your team just handles the ones that need a human.
All ticket intelligence agents
9 AI agents for ticket triage, escalation routing, QA grading, and classification
Support Ticket → Linear Bug
Find patterns in Zendesk tickets and automatically create Linear issues for recurring bugs.
Zendesk Ticket Escalation to Slack
Watch incoming Zendesk tickets for escalation triggers like severity, customer tier, or keywords, then route to the right Slack channel with full context.
Zendesk Ticket to Salesforce Sync
Sync Zendesk ticket data to Salesforce so sales and success teams see open issues on every account. Attach ticket summaries to the right opportunity or contact.
Zendesk Support Trends to Google Sheets
Pull Zendesk ticket data into Google Sheets to track volume trends, resolution times, and category breakdowns. Auto-updates so your reporting is always current.
Intercom Slack Escalation Router
Route high-priority Intercom conversations to the right Slack channel based on topic, sentiment, or customer plan. Include conversation summary and direct link.
Intercom Salesforce Conversation Sync
Sync Intercom conversations to Salesforce contacts and accounts. Give your sales team visibility into support interactions without switching tools.
Intercom Google Sheets Support Tracker
Export Intercom conversation data to Google Sheets for custom reporting. Track response times, resolution rates, and team performance in a format you control.
Ticket QA Grader
Grade support agent responses against your quality rubric. Score tickets on tone, accuracy, resolution speed, and policy compliance — then surface coaching opportunities.
Ticket Taxonomy Classifier
Automatically categorize and tag incoming support tickets by topic, product area, urgency, and sentiment. Build a taxonomy that surfaces trends and informs product decisions.
The AI-powered ticket intelligence platform for support teams
Cotera replaces manual ticket sorting with AI agents that triage, classify, and grade every support ticket automatically. Escalations get routed to the right Slack channel in seconds. QA scores surface coaching opportunities without hours of manual review. Trend reports update themselves. Your team spends less time on queue management and more time resolving customer issues.
WHAT ARE YOU WAITING FOR?
Ready to build?
Stop duct-taping tools.
Stop writing playbooks no one follows.
Start building agents that actually do the work—and do it well.
Cotera: For people who think busywork is boring.
"This is the best product ever when it comes to shipping. Ten on ten recommended. I just can't wait to see what happens with this product."
Rebecca Blount
Director, Customer Success