Customer Feedback In One Place

See what customers are saying about you, all in one spot, so your team can answer questions quickly and accurately.

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Scenario 1: Too Many Different Tools & Data Sets

(It's hard to understand customers or answer basic questions)

Imagine you're in charge of making products better at a big healthcare company. Your customers talk to you in lots of ways:

Through your app

By calling different phone numbers

WhatsApp messages

Emails from your website

Papers and surveys at health clinics

Your team member says this will take a month to gather insights – but Cotera puts all your customer info in one place, so you can make better decisions faster.

See how Cotera can help
Shipping Issues

Scenario 2: Not Enough Headspace to Spot Opportunities & Emerging Problems

One day, lots of people start leaving bad reviews about your products. Cotera ties together the threads and detects that all these issues stem from one big shipping provider problem. Cotera sends alerts to your team to fix problems quickly.

See how Cotera can help

Scenario 3: Uncovering Key Insights

Cotera showcases growing themes in customer feedback, helping your team improve services based on what customers love (or dislike) about your business.

See how Cotera can help

Case Study

Coterie spotted how their customers kept talking about how their diapers were helping the babies sleep better. They used this insight to inform their marketing strategy. Read more.

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