Support That's There

Scenario 1: Customers Get Upset Waiting on the Phone

When customers call for help, they may spend 30 minutes or more to reach the right person. By the time they do, they're frustrated. This also makes things hard on your staff, who have to deal with upset clients.

Cotera makes this much easier. It understands what customers are saying as they talk, then quickly connects them to the right person who can help. You decide who that person is, and Cotera makes the connection instantly. All you have to do is pick up the phone.

The best part is, Cotera also gives you easy-to-read reports so you can see why people are calling and spot trends without extra effort. We handle the analysis and put it all into simple charts for you.

Scenario 2: People Email for Help but It Takes Too Long

The longest part of answering a support email is usually figuring out who should handle it. That's called triaging, and usually takes a few hours.

Companies using Cotera don't waste any time on this. Why? As with our phone call routing, our software knows exactly who should answer each email right away.

Our customers using our triaging improve their support speed by up to 80%! (No typo).

Scenario 3: Treasure in Customer Chats and Calls Get Buried

Every day, your customers tell you a lot through their emails and calls. This info can help you make your product better, keep more customers, or sell more.

All of these things help your business grow. But going through all this info by hand takes forever. By the time you're done, it's already old news.

Companies using Cotera don't have this problem.

Cotera automatically puts all the important stuff in easy-to-read charts. These charts update right away, so you always have the latest information.

You can also easily search through everything to find what you need.

So instead of spending hours digging for info, you can focus on using it to make your business better.

Scenario 4: Quality Assurance For Customer Service

Training new customer support staff is important, but checking every hire for accuracy and quality takes a lot of time. Cotera’s AI can automatically review how new hires are doing. It looks at their responses to real customer questions, checks for accuracy, and evaluates how they handle tone.

The system highlights common mistakes and shows how well new hires follow your brand’s rules. With easy-to-read reports, you can quickly see areas where more training is needed. Over time, Cotera keeps track of their progress, so you know if they're improving without needing to review every call or message yourself.