AI Quality Assurance For Customer Service
Training new customer support staff is important, but checking every hire for accuracy and quality takes a lot of time. Cotera’s AI can automatically review how new hires are doing. It looks at their responses to real customer questions, checks for accuracy, and evaluates how they handle tone.
The system highlights common mistakes and shows how well new hires follow your brand’s rules. With easy-to-read reports, you can quickly see areas where more training is needed. Over time, Cotera keeps track of their progress, so you know if they're improving without needing to review every call or message yourself.
See how Cotera can help
