Spot Unhappy Customers Before They Leave
We'll give you a heads-up when your top customers start leaving bad reviews. We’ll notify you (e.g. in Slack / Teams) if there’s a sudden spike in negative sentiment. We’ll also notify you if your competitors face similar problems, helping you avoid their mistakes.
Route Complaints Super Fast
Cotera ensures that the right person handles the right problem. Companies with thousands of interactions daily have sped up ticket resolution by 80% using Cotera’s routing abilities.
Predict the Future (Kind of)
We'll notify you about important customer moments, like birthdays or big moves. Perfect for "surprise and delight" campaigns that make customers feel special.
Understand Customers Like a Mind Reader
When digging into problems, our smart search understands customer context, even if they use different words. You’ll get complete and accurate insights, presented in readable dashboards.
See How Problems Affect Revenue
Cotera helps you link issues to the bottom line. Need to know how a specific problem affects revenue or which age group needs more support? Cotera has the answers.
