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You've spent a lot of time learning about your customers. You've found some really cool stuff that could change your business in a big way.
But if you can't explain it simply, other people won't understand. Not your boss, not your friends, not even your dog.
That's why our tools try to explain things in a way that makes everyone care.
Summary of how customers feel across a product line. We can dig down into specific themes for each product, by bringing all your reviews together and analysing the themes.
Summary of the 'best customers' group - is this cohort growing or shrinking over time?
Digging into customer product feedback with search - use any word like 'rude' or 'bad taste' to see if any common themes common up.
It's smart search, looking for meaning, so you don't need to use exact words to pull up relevant reviews.
One of the main advantages of Cotera's reporting is that we tie customer data trends to how revenue is affected. To learn more, get in contact with us