Stop Churn & Win Customers Back

Scenario 1: Spotting Unhappy Customers

Imagine some of your best customers start leaving bad reviews. Cotera detects this and sends an alert to your team right away.

With Cotera's alerts, your support team gets a chance to fix the problem before it escalates to cancellation. You'll keep your customers happy and show you care.

Scenario 2: Alerting You to Problems

Cotera sends instant alerts when important customer issues come up. For example, if more people are complaining about shipping delays on Facebook or there's a rise in negative feedback on a product, Cotera catches it fast and sends alerts to your tools.

Your team (be it marketing, legal, or PR) can act right away, stopping the issue from growing into a bigger problem that could hurt your business.

Scenario 3: Speeding Up Customer Support

Cotera can ensure customer support questions get to the right person, instantly. Customer issues are resolved up to 80% faster because we cut out the triage work.

Scenario 4: Uncovering Key Insights

Cotera showcases key learnings from customer feedback, helping your team improve services based on what customers love (or dislike) about your business.