Gong

Run a workflow when a Gong call is recorded and processed — to summarize the conversation, sync it to your CRM, or flag calls that match a pattern. The call data becomes the workflow's input.

For behavior shared by every provider (the delivery URL, testing), see the webhook triggers reference.

Setup

Gong has no create-webhook API — you wire it up in Gong once, by hand:

Add a From an app trigger and pick Gong. Cotera generates a delivery URL with an authentication token embedded in it.
In Gong, go to Company Settings → Automation Rules, create a rule with the Fire webhook action, and paste Cotera's full URL (token included).
Set the rule's filters — deal stage, participants, call type, and so on. That filtering happens on the Gong side; the trigger runs for every call the rule fires on.

No Gong account needs to be connected in Cotera, and there's nothing to tear down — remove the automation rule in Gong to stop deliveries.

Event

Event key	Fires when
`call.processed`	A call matching your Gong automation rule is processed and its data is ready

There's a single event; per-call filtering lives in the Gong rule, not the trigger.

Payload

Gong POSTs the { callData, isTest } envelope; it's passed straight through as the workflow input:

{
  "callData": {
    "metaData": {
      "id": "7782342274025502000",
      "url": "https://app.gong.io/call?id=7782342274025502000",
      "title": "Acme <> Cotera | Discovery",
      "scheduled": "2023-07-15T10:30:00Z",
      "started": "2023-07-15T10:31:00Z",
      "duration": 1800,
      "direction": "Inbound",
      "scope": "External",
      "media": "Video",
      "language": "eng"
    },
    "context": [
      {
        "system": "Salesforce",
        "objects": [
          {
            "objectType": "Opportunity",
            "objectId": "0060000000000000",
            "fields": [{ "name": "name", "value": "Acme - New Business" }]
          }
        ]
      }
    ],
    "parties": [
      {
        "name": "Jamie Rep",
        "emailAddress": "rep@cotera.co",
        "title": "Account Executive",
        "affiliation": "Internal"
      },
      {
        "name": "Alex Buyer",
        "emailAddress": "buyer@acme.com",
        "title": "VP Engineering",
        "affiliation": "External"
      }
    ]
  },
  "isTest": false
}

Field	Description
`callData.metaData`	Call identity and metadata: `id`, `url`, `title`, timing, `direction`, `media`, `language`.
`callData.context`	Linked CRM records (e.g. the Salesforce opportunity), as configured in Gong.
`callData.parties`	Participants with name, email, title, and internal/external `affiliation`.
`isTest`	`true` when Gong sends a test delivery from the rule editor.

Authentication

Gong doesn't sign deliveries. Instead, the delivery URL carries a Cotera-generated token (?cotera_webhook_token=…), which is why you paste the whole URL into the Gong rule unchanged. Cotera timing-safe compares that token against the trigger's secret on every delivery and rejects anything that doesn't match. Treat the URL like a secret.