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Facebook Reviews

Authentication Type: API Key

Description: Scrape reviews from Facebook business pages. Extract review text, recommendations, dates, and engagement metrics.

Authentication

To authenticate, you'll need an Apify API key. This tool uses the Facebook Reviews Scraper actor.

Reviews

Scrape reviews from Facebook business pages.

Scrape Reviews

Scrape reviews from one or more Facebook business pages. Returns review content, recommendation status, engagement metrics, and dates.

Operation Type: Query (Read)

Parameters:

  • startUrls array of objects (required): List of Facebook page review URLs to scrape
  • resultsLimit number (nullable): Maximum number of reviews to fetch per page (default: 10)

Returns:

  • reviews array of objects: Array of scraped reviews
    • facebookUrl string: Facebook page URL
    • text string (nullable): Review text content
    • date string (nullable): Review date in ISO format
    • likesCount number: Number of likes on the review
    • commentsCount number: Number of comments on the review
    • isRecommended boolean: Whether the reviewer recommends the business

Example Usage:

{
  "startUrls": [{ "url": "https://www.facebook.com/examplebusiness/reviews" }],
  "resultsLimit": 20
}

Common Use Cases

Brand Reputation Monitoring:

  • Monitor customer sentiment and recommendations for your Facebook business page
  • Track review trends over time to identify changes in customer satisfaction
  • Identify common themes in customer feedback for product or service improvement

Competitive Analysis:

  • Compare customer feedback across competitor Facebook pages
  • Analyze engagement metrics (likes, comments) to understand which reviews resonate with audiences
  • Benchmark your recommendation rate against industry competitors

Customer Insights:

  • Gather authentic customer feedback for market research and product development
  • Analyze review content to understand what customers value most about your business
  • Track customer concerns and complaints to prioritize improvements

Social Proof Collection:

  • Collect positive customer reviews for use in marketing materials
  • Identify highly-engaged reviews (high likes/comments) that demonstrate social proof
  • Monitor customer testimonials and success stories from your Facebook community