Gong

Authentication Type: API Key Description: Access conversation intelligence data including call transcripts from Gong.

Authentication

To authenticate, you'll need Gong API credentials (Access Key and Secret Key). You can create API credentials in your Gong API Settings.

Calls

Retrieve call transcripts and conversation data.

Get Transcripts

Retrieve call transcripts from Gong for the specified call IDs. Returns the full transcript including speaker identification, topics, and timestamped sentences.

Operation Type: Query (Read)

Parameters:

• callIds array of strings (required): List of Gong call IDs to retrieve transcripts for

Returns:

• requestId string: Gong request ID for troubleshooting
• callTranscripts array of objects: List of call transcripts
  • callId string: The call ID
  • transcript array of objects: The transcript entries
    • speakerId string: The speaker ID
    • topic string (nullable): The topic of the segment
    • sentences array of objects: List of sentences in this segment
      • start number: Start time in milliseconds
      • end number: End time in milliseconds
      • text string: The transcribed text

Example Usage:

{
  "callIds": ["1234567890", "0987654321"]
}

Common Use Cases

Sales Coaching:

• Analyze call transcripts to identify coaching opportunities
• Review conversation patterns and talk-to-listen ratios
• Extract key moments and discussion topics from calls
• Track how sales reps handle objections and questions

Deal Intelligence:

• Search transcripts for mentions of competitors or pricing discussions
• Identify customer pain points and requirements from conversations
• Track commitment and next steps discussed in calls
• Aggregate insights across multiple customer touchpoints

Revenue Operations:

• Build automated workflows triggered by transcript content
• Enrich CRM records with conversation insights
• Create alerts for risk indicators in customer conversations
• Generate call summaries and action items automatically

Customer Success:

• Monitor customer sentiment across support and success calls
• Track feature requests and product feedback from conversations
• Identify expansion opportunities from customer discussions
• Analyze onboarding call effectiveness