Gong

Authentication Type: OAuth
Description: Access conversation intelligence data including calls, transcripts, user activity, and CRM integration through the Gong API.

Beta Notice

This tool is currently in beta testing and not yet available for general use.

To get the Gong tool added to your Cotera workspace, please contact our support team at support.cotera.co.

Calls

Manage and retrieve call data, transcripts, and media.

Retrieve Calls by Date Range

Retrieve call data by date range to access calls within a specific time period for analysis and reporting.

Operation Type: Query (Read)

Add New Call

Add a new call to Gong to manually upload call information and metadata for tracking.

Operation Type: Mutation (Write)

Retrieve Specific Call

Retrieve data for a specific call by ID to access detailed information about an individual call.

Operation Type: Query (Read)

Add Call Media

Add call media to attach audio or video files to existing call records in Gong.

Operation Type: Mutation (Write)

Retrieve Detailed Call Data

Retrieve detailed call data by various filters to search and query calls using advanced filtering options.

Operation Type: Query (Read)

Retrieve Call Transcripts

Retrieve transcripts of calls to access the text transcription and conversation content from recorded calls.

Operation Type: Query (Read)

Users

Manage and retrieve user information and settings.

List All Users

List all users in your Gong workspace to retrieve a complete directory of team members.

Operation Type: Query (Read)

Retrieve User

Retrieve user information by ID to access detailed profile data for a specific team member.

Operation Type: Query (Read)

Retrieve User Settings History

Retrieve user settings history to track changes and modifications to user configurations over time.

Operation Type: Query (Read)

List Users by Filter

List users by filter to search and query users based on specific criteria and attributes.

Operation Type: Query (Read)

Stats

Access activity statistics and performance metrics.

Retrieve Aggregated Activity

Retrieve aggregated activity for defined users by date to analyze team performance and engagement metrics.

Operation Type: Query (Read)

Retrieve Activity by Time Period

Retrieve aggregated activity for defined users by date range with grouping in time periods for trend analysis.

Operation Type: Query (Read)

Retrieve Daily Activity

Retrieve daily activity for applicable users for a date range to track day-by-day performance metrics.

Operation Type: Query (Read)

Retrieve Scorecard Answers

Retrieve answered scorecards for applicable reviewed users or scorecards for a date range to analyze coaching and quality metrics.

Operation Type: Query (Read)

Retrieve Interaction Stats

Retrieve interaction stats for applicable users by date to measure conversation engagement and communication patterns.

Operation Type: Query (Read)

Settings

Access workspace settings and configurations.

Retrieve Scorecards

Retrieve scorecards details to access quality evaluation templates and coaching frameworks.

Operation Type: Query (Read)

Retrieve Trackers

Retrieve tracker details to access conversation tracking configurations and keyword monitoring settings.

Operation Type: Query (Read)

List Workspaces

List all company workspaces to retrieve organizational structures and team divisions.

Operation Type: Query (Read)

Data Privacy

Manage data privacy requests and user data deletion.

Retrieve Data for Email Address

Retrieve all references to an email address to locate all data associated with a specific email in compliance requests.

Operation Type: Query (Read)

Retrieve Data for Phone Number

Retrieve all references to a phone number to locate all data associated with a specific phone number for privacy audits.

Operation Type: Query (Read)

Erase Data for Email Address

Delete the email address and all associated elements to comply with data deletion requests and privacy regulations.

Operation Type: Mutation (Write)

Erase Data for Phone Number

Delete the phone number and all associated elements to remove all traces of the phone number from the system.

Operation Type: Mutation (Write)

Library

Access and organize call content in folders.

List Folder Content

List of calls in a specific folder to browse organized call collections and playlists.

Operation Type: Query (Read)

Retrieve Library Folders

Retrieve Library folders to access the folder structure and organization of saved calls.

Operation Type: Query (Read)

CRM

Manage CRM integration and synchronization.

Get CRM Objects

Get CRM objects to retrieve synchronized customer relationship management data from Gong.

Operation Type: Query (Read)

Upload CRM Objects

Upload CRM objects to synchronize and push CRM data into Gong for unified tracking.

Operation Type: Mutation (Write)

List Schema Fields

List Schema Fields to retrieve CRM entity field definitions and data structure configurations.

Operation Type: Query (Read)

Upload Object Schema

Upload Object Schema to define and configure CRM entity structures and field mappings.

Operation Type: Mutation (Write)

Get CRM Integration Details

Get Generic CRM integration details to retrieve configuration information for connected CRM systems.

Operation Type: Query (Read)

Register CRM Integration

Register a Generic CRM integration to connect and configure a new CRM system with Gong.

Operation Type: Mutation (Write)

Delete CRM Integration

Delete a Generic CRM integration to remove and disconnect a CRM system from Gong.

Operation Type: Mutation (Write)

Get Request Status

Get Request Status to check the processing status of asynchronous CRM operations and data syncs.

Operation Type: Query (Read)