ServiceNow

Authentication Type: OAuth
Description: Manage IT service management operations including incidents, configuration items, and custom table records in ServiceNow.

Beta Notice

This tool is currently in beta testing and not yet available for general use.

To get the ServiceNow tool added to your Cotera workspace, please contact our support team at support.cotera.co.

Business Service

Retrieve business service information from your ServiceNow instance.

Get All Business Services

Get all business services to retrieve a complete list of IT services that support your business operations.

Operation Type: Query (Read)

Configuration Items

Manage configuration items (CIs) in your CMDB.

Get All Configuration Items

Get all configuration items to retrieve hardware, software, and other IT assets tracked in your Configuration Management Database.

Operation Type: Query (Read)

Department

Retrieve department information from your ServiceNow instance.

Get All Departments

Get all departments to retrieve organizational units and their hierarchical structure within your company.

Operation Type: Query (Read)

Dictionary

Access ServiceNow dictionary metadata and field definitions.

Get All Dictionary Entries

Get all dictionary entries to retrieve metadata about table fields, data types, and field configurations in your ServiceNow instance.

Operation Type: Query (Read)

Incident

Manage IT incidents with full create, read, update, and delete operations.

Create Incident

Create a new incident to report and track IT service disruptions, problems, or requests.

Operation Type: Mutation (Write)

Get Incident

Get a specific incident by ID to retrieve detailed information about a reported issue including its status, priority, and resolution.

Operation Type: Query (Read)

Get All Incidents

Get all incidents to retrieve a list of all IT incidents with filtering and search capabilities.

Operation Type: Query (Read)

Update Incident

Update an existing incident to modify its status, assignment, priority, or add resolution notes.

Operation Type: Mutation (Write)

Delete Incident

Delete an incident from the system to remove outdated or duplicate incident records.

Operation Type: Mutation (Write)

Table Record

Perform CRUD operations on custom ServiceNow table records.

Create Table Record

Create a new record in any ServiceNow table to add custom data to your instance.

Operation Type: Mutation (Write)

Get Table Record

Get a specific record from a ServiceNow table by ID to retrieve custom data and field values.

Operation Type: Query (Read)

Get All Table Records

Get all records from a ServiceNow table with filtering and query options for custom tables.

Operation Type: Query (Read)

Update Table Record

Update an existing record in a ServiceNow table to modify custom data and field values.

Operation Type: Mutation (Write)

Delete Table Record

Delete a record from a ServiceNow table to remove custom data from your instance.

Operation Type: Mutation (Write)